FAQs
I'm on board, what do I do next?
1.) Test both label styles on your packages for adhesive strength and durability. Be sure to mimic actual fulfillment conditions to ensure success. Request samples.
2.) If applicable, acquire compatible shipping software and laser printer. Schedule implementation to coincide with the arrival of the labels.
3.) Decide which style works best for your company and download the corresponding template HERE to design your own label. If you want eCom to design your label for you, an order needs to be placed first. Select “eCom Custom Label Design” and a member from our team will contact you via email within 24 hours to discuss design ideas.
4.) Place your order HERE and upload your art, if applicable.
What are some common uses for the panels?
PANEL 1 - If used as a shipping label, this panel must have a 4" x 6" blank area for outbound shipping information. Can also include company logo, content verbiage such as, "PERISHABLE" and a call to action so the customer knows to open up the label.
PANEL 2 - Often used for invoice/packing slip, preprinted return label, or gift message.
PANEL 3 - Often used for gift message, return information or coupons.
PANEL 4, 5 and 6 (back side) - About us stories, advertisements, care instructions, coupons, maps and directions, membership sign up, recipes, return/exchange policies, social media, tasting notes or warranties. The possibilities are endless!
*Options available depends on shipping software
What is included in the price of the labels?
You receive high quality, full color double-sided print on heavy label stock.
Shipping is NOT included.
Can the 1000 minimum label order be split into multiple designs?
No, the 1000 label minimum is per design.
How long does it take to get the labels, once an order is placed?
Production is 3+ days depending on quantity. Shipping time is dependent on ship method and location.
Is it possible to apply the current 4”x 6” shipping label onto the eCom label?
Although the eCom labels are designed to have the outbound shipping information printed directly onto it, some customers have opted to apply the 4”x 6” label to it with great success.
Can the eCom Label be applied to polybags?
Yes, the labels have been tested on corrugated boxes and polybags. The surface area must be a minimum of 5.5” x 8.5”, clean and dry. Do not apply the eCom Label over seams or edges. Apply label to the bag prior to filling it.
Can the labels be used for international shipments?
Not at this time.
Do I have to use the eCom Label for every package that I ship?
It is possible to ship the first label on the eCom Label and then default subsequent labels to another printer. Please contact your shipping software support team for more information.
I ship small packages, is there another size available?
Other sizes are in development.
How long does it take to print, fold and apply?
The whole process can be done in under 5 seconds.
Is automation available?
Full automation is in development. Please contact eCom directly for more information.
Can I use custom coupon codes?
Yes, for an additional fee. Please contact us for details.
Can I use my current laser printer?
Each printer has a different print path configuration and fuser temperature. Your printer may not be ideal for this particular label. We strongly recommend the Xerox VersaLink B610. It has been tested for compatibility and reliability.
Do I have to use the eCom Label with a specific shipping carrier?
No, you may use the shipping carrier of your choice.
What is your return policy?
eCom labels are custom printed per your specifications. Please review carefully before signing off on any proofs. Labels are not returnable for credit on errors in copy once proofs have been approved
Emerald City Label, Inc./
eCom Label Solutions®
834 80th Street SW, Suite 100
Everett, WA 98203 United States
1.800.867.9838