FAQs

1.) Test both label styles on your packages for adhesive strength and durability. Be sure to mimic actual fulfillment conditions to ensure success. Request samples.

2.) If applicable, acquire compatible shipping software and laser printer. Schedule implementation to coincide with the arrival of the labels.

3.) Decide which style works best for your company and download the corresponding template HERE to design your own label. If you want eCom to design your label for you, an order needs to be placed first. Select “eCom Custom Label Design” and a member from our team will contact you via email within 24 hours to discuss design ideas.

4.) Place your order HERE and upload your art, if applicable.

PANEL 1 - If used as a shipping label, this panel must have a 4" x 6" blank area for outbound shipping information. Can also include company logo, content verbiage such as, "PERISHABLE" and a call to action so the customer knows to open up the label.

PANEL 2 - Often used for invoice/packing slip, preprinted return label, or gift message.

PANEL 3 - Often used for gift message, return information or coupons.

PANEL 4, 5 and 6 (back side) - About us stories, advertisements, care instructions, coupons, maps and directions, membership sign up, recipes, return/exchange policies, social media, tasting notes or warranties. The possibilities are endless!

*Options available depends on shipping software

You receive high quality, full color double-sided print on heavy label stock.

Shipping is NOT included.

No, the 1000 label minimum is per design.

Production is typically 5-7 days after final art approval. Shipping time is dependent on ship method and location.

Although the eCom labels are designed to have the outbound shipping information printed directly onto it, some customers have opted to apply the 4”x 6” label to it with great success.

Yes, the labels have been tested on corrugated boxes and polybags. The surface area must be a minimum of 5.5” x 8.5”, clean and dry. Do not apply the eCom Label over seams or edges. Apply label to the bag prior to filling it.

Not at this time.

It is possible to ship the first label on the eCom Label and then default subsequent labels to another printer. Please contact your shipping software support team for more information.

Other sizes are in development.

The whole process can be done in under 5 seconds.

Full automation is in development. Please contact eCom directly for more information.

Yes, for an additional fee. Please contact us for details.

Each printer has a different print path configuration and fuser temperature. Your printer may not be ideal for this particular label. We strongly recommend the Xerox VersaLink B610. It has been tested for compatibility and reliability.

No, you may use the shipping carrier of your choice.

eCom labels are custom printed per your specifications. Please review carefully before signing off on any proofs. Labels are not returnable for credit on errors in copy once proofs have been approved